INTRODUCING A NEW UX & TECHNOLOGY SERVICE:
AI Discovery:
A customer-lead approach to the future of acquisition, service and operations.
When the opportunities for AI look almost infinite, how do you know where to start?
We say (as always): focus on the customer. Start with the experience you want to createâŠ
and work backwards to the technology.
Introducing a new UX & technology service:
An integrated partnership between cutting-edge specialists
Each&Other and Phased AI are pioneering the future of AI Operations.
With a combined user-centric discovery and technical experimentation we implement AI-driven systems and workflows that make operational processes more efficient and effective: We transform customer experiences.
"Any new technology presents new opportunities and provokes excitement and a fear of falling behind.
In rapidly changing environments, itâs the boring truisms that hold fast: focus on the user first and let the technology follow the value.â
â Christopher Donnelly, UX/UI and Product Innovation Principal @ Each&Other
Systematically plot the future of your business:
Customer first
Driven by customer insight, not technology. Products are tested with real users and feedback drives iteration before launch.
Staged process
A staged process from idea, to technical proof of concept, to scaled solution, with each stage adding value.
Eliminate risk
A conscious mindset that balances customer experience with data security and brand reputation.
Prototype fast
Decision-making and prototyping at pace, aiming to have the first AI experiment live in 8 weeks.
Weâre working with enterprise level clients targeting, efficiency, innovation and transformational change.
Our staged process guides you from idea, to technical proof of concept, to scaled solution:
1. Educate:
Understand the opportunity and risks of AI implementations. Get to grips with what it takes to actually deliver results.
2. Explore:
A deep dive into customer lifecycle to identify and scope opportunities and conduct technical / data investigation in a 1-4 week engagement.
3. Experiment:
Develop a single opportunity to a working proof of concept. Over 1-2 weeks we can have a new AI driven product or function live and ready to evaluate.
4. Execute:
Further develop your AI proof of concept into fully deployable, secure, effective software, typically over 8-12 weeks.
Start with stage 1: Education
Understand and explore the opportunities, practicalities and risks of deploying AI in enterprise operations.
All centred on delivering the best outcomes and experience for customers.
SESSION 1:
Introducing AI for Enterprise
- What does an AI strategy actually mean and what are the implications?
- What is the business opportunity and how can they work for my teams?
- Starting with the data.
- Addressing Reliability, Privacy and Governance
- What the are the risks and what do we need to consider
SESSION 2:
The UX of AI
- What is the customer value and opportunity of AI
- How do we identify and prioritise potential opportunities in the frontend and backend?
- Prototyping and testing with customers
- A working proof of concept in two weeks
- Evaluation of the prototype
- What happens next?
SESSION 3
Your opportunity
- User journey mapping
- Prioritisation vs value
- Identifying the first project
- Creating a brief
Learn more about what we do
â UX Research & Product strategy
â UX/AI and Innovation
â Fractional Head of UX Design
â UX Team Augmentation & capability